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Microtel Inn & Suites by Wyndham Gatlinburg

211 Historic Nature Trail, Gatlinburg, TN 37738 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg
  • Phone Numbers
      Phone: 1-865-436-0107
      Fax: 1-865-436-0273
  • Pets are not allowed in Double bed / smoking rooms. Pets allowed only in non smoking single bed / suite rooms. maximum two pets per room.Valid cell phone number required.Pets with a maximum weight of 50 lbs are allowed for a non-refundable charge of 10 USD per night. Pet Sanitation Fee is 50 USD if applicable. ADA defined service animals are also welcome at this hotel.

Microtel Inn & Suites by Wyndham
  • All Microtel hotels are new construction
  • Enhanced complimentary continental breakfast
  • Free wired and wireless high speed internet
  • Our signature Dream Well bedding
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Traveler Reviews brought to you by
211 Historic Nature Trail Gatlinburg, TN 37738

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Microtel Inn & Suites by Wyndham Gatlinburg  Value
1.05 1 of 5 stars

“The worst hotel ever!”

  , Harrison
We arrived at 10:30pm and were given a room, the room I reserved was to have a micro and frig. No micro and the frig is a little box. The room had not been cleaned you could tell the sheets had not been changed and the bathroom was dirty. We complained and was given a new room. This room looked a little better still no micro and the box frig. The next morning we notice the shampoo in the bathroom was already half used from the previous guest I assume. I told the front desk and asked for more towels, they on give you one per person. The front desk person gave me more shampoo, I guess she thought I wanted to walk around with it in Gatlinburg. After returning from town, the room had been cleaned, still not towels and we noticed shoes sticking out from under the bed, not out shoes, at this point I guess I should be glad there were no feet in the shoes. I called th front desk again expressing my displeasure, the front desk person has the nerve to say "so you are just calling to complain" NO I wanted something done about this. She then informed me they are short staffed on cleaning people, like I really cares about that now. I took the shoes to them and told them I wanted to have a talk with the manager before leaving on Sunday, this was Friday afternoon. Saturday I talk to a different front desk person asking why the manager hasn't been told of my complaints, he informed me he had been told and his response was "just ignore them when they leave so does the problem". He (Raj the GM) never contacted us, so I have now filed a complaint with Wyndham, I am also considering contacting the Tennessee Health Department, the elevators smells like a dead body, it will make you gag and the so called breakfast was nothing but old bread and muffins that looked like somebody made at home and brought in the leftovers.. So with all this being said, please go somewhere else to stay there are too many other places in Gatlinburg that are nicer/cleaner, the GM will contact you if you have a problems and cleaning people actually speak english so you just might get extra towels, we never did.

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