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Microtel Inn & Suites by Wyndham San Antonio Northeast

3911 North Pan Am Expressway, San Antonio, TX 78219 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast
  • Phone Numbers
      Phone: 1-210-231-0123
      Fax: 1-210-231-0089
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Microtel Inn & Suites by Wyndham
  • All Microtel hotels are new construction
  • Enhanced complimentary continental breakfast
  • Free wired and wireless high speed internet
  • Our signature Dream Well bedding
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Traveler Reviews brought to you by
3911 North Pan Am Expressway San Antonio, TX 78219

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Microtel Inn & Suites by Wyndham San Antonio Northeast  Value
1.05 1 of 5 stars

“Don't stay here unless you enjoy terrible service”

  , Arlington
I had a terrible experience at this particular Microtel. First, there were issues with my check in; the gentleman at the front desk (Patrick) told me we had been marked as a "no show", even though I had personally called the hotel earlier and explained I was driving up from Texas and would not arrive until the early hours of the morning. He had no idea how to fix the issue and the manager never answered the phone when he attempted to call. So, I was forced to wait around the lobby for 45 minutes, utterly exhausted, until the manager showed up. During this time, Patrick's attitude was basically *this is how it is, it's not my fault, get over it*. He refused to look at me when I spoke to him and outright ignored several of my questions. Once the manager showed up, I was checked into my room, but the manager never even spoke to me or apologized!Once I got into my room I immediately realized it was the wrong room. I went to the front desk to request the right room and was met with the hotel manager, a very nice woman, who apologized and upgraded me to a suite. I appreciated this and thought my trip would improve from there. I was wrong.The next day I was locked out of my room for over an hour because the battery on the door died and would not open. The gentleman at the front desk was very nice but had NO idea how to fix it. He attempted to call a manager, but alas, no one ever answered. I don't understand why they leave members of their staff, who don't know how to do their job, alone all night at the front desk. I would have been locked out of my room all night if I hadn't finally been able to wake up my boyfriend who opened the door for me. Actually, the staff member and I had to go outside and find the window to my room so I could bang on it and wake up my partner. Absolutely ridiculous.The next night I was unable to get into my room AGAIN. It looks like they never fixed the door properly. So my boyfriend and I were forced to switch rooms in the middle of our stay at 10 o'clock at night.I would never, ever stay here again. The rooms are clean and updated, but that's only when you can get into one. I ended up becoming more familiar with the lobby than my room.

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