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Microtel Inn & Suites by Wyndham Verona

2010 "TOP 20" AWARD HOTEL, 5118 NY State Route 365, Verona, NY 13478 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Microtel Inn & Suites by Wyndham Verona
  • Phone Numbers
      Phone: 1-315-363-1850
      Fax: 1-315-363-1845
  • No smoking
  • Maximum of two pets are allowed for a non-refundable charge of $20 per night. ADA defined service animals are also welcome at this hotel.

Microtel Inn & Suites by Wyndham
  • All Microtel hotels are new construction
  • Enhanced complimentary continental breakfast
  • Free wired and wireless high speed internet
  • Our signature Dream Well bedding
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Traveler Reviews brought to you by
2010 "TOP 20" AWARD HOTEL, 5118 NY State Route 365| Verona, NY 13478

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Microtel Inn & Suites by Wyndham Verona  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Microtel Inn & Suites by Wyndham Verona  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Microtel Inn & Suites by Wyndham Verona  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Microtel Inn & Suites by Wyndham Verona  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Microtel Inn & Suites by Wyndham Verona  SleepQuality
5.05 Average TripAdvisor Value Rating of 5 of 5 for Microtel Inn & Suites by Wyndham Verona  Value
2.05 2 of 5 stars

“I would NOT stay at this hotel again”

  , Yuba City
After staying at another Microtel Inn in Columbus GA Iwith 100% satisfaction I decided to stay at this one near the airport in Atlanta. What a disappointment. Even entering the parking lot and seeing all the debris should have given me a clue that this hotel was not maintained properly but I figured it was just the outside. Upon entering the hotel I noticed it was just very average looking . I waited at the front counter while the two employees continued their chit-chat and then when they were finished they decided to acknowledge me, as though they hadn't noticed me standing there. I found things on the inside to be poorly maintained and the staff rather ho-hum and indifferent (as in no cheerfulness or smiles, with the exception of one of the desk clerks (who appeared to be jamaican. My room was not sparkling clean and there were exposed staples hanging out of the carpeted baseboards (which would be dangerous with children in the room) as well as on the side of the bed closest to the window they had just left it in a pile on the floor (not stapled I guess). The bathroom walls were in very POOR shape as in appearing to be water damaged and poorly patched up. When I needed an iron the desk clerk said they didn't have one and they would have to look for one but that they were busy. She seemed to be waiting for me to say that I wouldn't need one. I got one a half hour later. I was told that the guests steal them and so they don't have many left. They had to go to the empty rooms to find me one. The second clerk did apologize to me for that. Still it was a huge inconvenience to me. I think this hotel needs to step it up a lot and train their staff about the meaning of hospitality etc. The morale could definitely be improved by the staff on the night shift especially. When I called to ask the front desk about the shuttle from the airport the employee snapped out the answer and then hung up abruptly. The desk chair was very broken in and uncomfortable. As it was the only chair provided in the room it made it difficult to use it at the desk. The location to the airport is excellent and the shuttle goes to the airport every 1/2 hour. If all you care about is a bed to sleep in, then you wouldn't mind staying at this so-so hotel. The price is good but a lot of things could be BETTER.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.