At Microtel, we take pride in the high quality standards that all our hotels strive for. Our goal is to maintain each hotel in the same condition it was in at the grand opening celebration. In accordance, we instituted the Microtel Inns & Suites Mystery Shopper Program. This program calls for twice-annual reviews of all hotel properties by a 'Mystery Shopper' who provides an overall assessment of the hotel's accommodations and services from a true guest perspective. Everything from pre-arrival to check-in, through the entire duration of their stay at the hotel and concluding with checkout is evaluated. With each evaluation, our owners and staff receive real-time, quantifiable and objective information that paves the way for improvements of noted hotel deficiencies, conditions and service levels before they become problematic. In short, the evaluations provide a snapshot of the hotel from a true customer perspective and help foster an environment that challenges each hotel to continuously improve their level of quality and service and ensure increased compliance with system standards. The end result … the best level of service and accommodations possible.

While we currently conduct our own quality reviews, we still want to hear from you. If you have stayed at any Microtel Inns & Suites hotel and want to tell us about the quality or service, you can contact us via e-mail or write to us at the address listed below.

All Microtel Inns & Suites hotels are independently owned and operated. Therefore, we suggest that if you experience any problems during your stay that need to be rectified, you should also contact the general manager or the hotel owner who will be glad to assist you.