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As part of Microtel's aggressive quality assurance program, every Microtel hotel is subject to a twice-annual review by a 'Mystery Shopper' who provides an overall assessment of each hotel's accommodations and services from a true guest perspective. Now, we've taken that initiative one step further by extending the Microtel Mystery Shop evaluation program to also include assessments of each hotel from the perspective of travelers with disabilities. Everything from pre-arrival to check-in and through the entire duration of their stay at the hotel is evaluated. Each evaluation provides effective, real-time, quantifiable and objective information that paves the way for continued improvements in both level of service and accessible amenities to meet the needs of this market. The end result is the best level of service and accommodations possible for our travelers with disabilities. A trend that Microtel plans to maintain.
To read recent reviews of some of our hotels, please select from the list below.
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